Ace Tack & Outfitters 103 South Main Cambridge, MN 55008 Phone: 1-800-ACE-4321 (763) 689-3041 Fax: (763) 689-3684 Please note there is plenty of parking in the lot behind our store, on Ashland St., and there is a large parking lot one block east of us on the north side of the road if you are traveling with a trailer. You can also bring your horse to our store and we would be happy to do a saddle fitting for you. Please call in advance to schedule an appointment. Find our store location at: www.mapquest.com/maps/map.adp?formtype=address&addtohistory=&address=103%20Main%20St%20S&city=Cambridge&state=MN&zipcode=55008%2d1535&country=US&geodiff=1 Retail & Product Questions/Comments: sales@acetack.com Office/Purchasing/Administrative Questions/Comments: sales@acetack.com Or robinacetack@yahoo.com Ace Tack is open 7 days a week. Monday, Tuesday, Wednesday, and Friday: 9am-6pm Thursday: 9am-8pm Saturday: 9am-5pm Sunday: 11:30am-4:30pm *Please note Ace Tack & Outfitters operates in the Central time zone. We are only closed 4 days throughout the year: Easter, 4th of July, Thanksgiving and Christmas Day. Off Site Events Ace Tack participates in: Ace Tack travels out of the store 3 times a year to the: Madison Horse Fair Minnesota Expo Minnesota State Fair. Both the store location and the show location are both open and fully staffed to help meet all of your needs. While we are at shows we can bring specific product to the show for you with advanced notice. Ace Tack’s Open House Ace Tack holds their annual Open House the last weekend of March every year (Mark your calendars!!). Come and visit us for great specials, meet with product reps, door prizes and lunch! You won’t be disappointed! Ordering Product by Website You can purchase products on-line at www.acetack.com. Ace Tack accepts Visa, MasterCard and Discover for payment for purchases made online on our online secure store. We understand your concerns regarding online security and customers credit card information is collected on a secure site. . We share your concerns and therefore work hard with experts to maintain a highly secure ordering environment - so you can shop with confidence. Ordering Product by phone You can purchase product from our store using our 1-800-ACE-4321 toll-free number. We are a full-line tack store, with more product than we can get on our web store, please do not hesitate to call us for that hard to find item or if you do not see what you are looking for on our website. We accept Visa, MasterCard, Discover, checks and money orders for orders placed by the phone. Purchases made by check will be held for 7 days once check is received to verify funds. Changing your order Orders placed over our website or phone will be shipped same day if in stock. If you need to change your order please call 1-800-ACE-4321 to inquire. Please note: Once the order has been shipped, changes cannot be made. You will have to return the product (customer pays shipping) and request an exchange. Please call Ace Tack before sending product back to verify stock. No shipping will be refunded and shipping of the replacement item will be charged to your credit card. (Customer pays shipping all ways.) “Specials” Items Please note: Clearance or “Special” items are NON-RETURNABLE. Sale is final on all sale items! Saddle Purchases Please note: All saddle purchases are sale final. If the saddle does not fit either the horse or rider it can be returned (at customer’s expense) to Ace Tack & Outfitters for an exchange. Saddle must be returned in new, mint condition. Ace Tack is NOT responsible for any damages caused by shipping; saddles should be insured by customer for return. Customer will pay the difference on exchange and pay the shipping for the replacement saddle. Customer is responsible for any difference in charges for exchange. If there is a credit to the customer at the end of the saddle sale there will be a 7% charged on the credit. Regular shipping charges. All shipments will be sent via UPS or standard USPS mail. We can only ship to a street address; sorry we cannot ship to post office boxes, APO or FPO boxes. Alaska & Hawaii residents will be charged an additional $15.00 to the below standard shipping rates. **This charge will come on a separate transaction. Standard Shipping: orders made up of in-stock items will be processed within 24 hours with the exception of 3pm Friday thru Sunday these orders will be processed Monday. You should receive your shipment with in 5-7 business days depending on the season. Remember that Christmas season is the busiest for UPS, please plan 10-15 delivery days! Ace Tack is not responsible for UPS’s time. If you have not received your shipment in a timely manner please call Ace Tack at 1-800-ACE-4321 and we will supply you with your tracking number! *Note* Heavier than normal products for their price range will be assessed a shipping rate per weight, rather than by dollar amount. Amount of Total Purchase Shipping Rate $0-50 ($9.95) $51-75 ($10.95) $76-100 ($11.95) $101-150 ($13.95) $151-200 ($15.95) $201-300 ($17.95) $301-500 ($19.95) $501-999 ($20.95) $1000 and over ($25.95) Express Shipping Charges Express (Next-day) shipping is available. *Some restrictions apply, please call for details at 1-800-ACE-4321. Amount of Total Purchase Shipping Rate $0-50 ($21.95) $51-100 ($31.95) $101-150 ($41.95) $151-200 ($51.95) $200 and over ($56.95) Alaska & Hawaii residents Please add $30.00 to the shipping costs on your order. Please note that this $30.00 charge plus your shipping charge will be billed on a separate transaction and you will receive your receipt with your purchase. Canadian & International Shipping These orders are handled through our customer service in the store. Please call 1-763-689-3041 to place an order or email us at sales@acetack.com. International orders outside the United States or its territories are not accepted via our shopping cart system. Shipping Delays Ace Tack & Outfitters does not have control of shipping companies and therefore cannot control shipping delays. We will do our best to get your product out to you within 24 hours (*See Regular Shipping Section). Please keep in mind the Holidays if you need an order quickly, Christmas season is UPS’s busies season so please allow 5-10 extra days to receive you products. When will my order be shipped? Orders made up of in-stock items will be processed within 24 hours with the exception of 3pm Friday thru Sunday these orders will be processed Monday. When will my card be charged? In general the card is charged when the settlement is processed, which is within 24 hours after your order is placed. All orders will be charged to your card before any product is shipped. Who do I contact with questions regarding my bill? You can email any questions that you may have to sales@acetack.com or call us toll-free at 1-800-ACE-4321. We will gladly take care of your questions. Sales Tax The government requires that Ace Tack & Outfitters collect sales tax from our customers that ship items to Minnesota. Ace Tack’s Return Policy If you are not completely satisfied with your purchase, you may return the unused product within 21 days of receipt (as indicated by UPS) for an exchange, store credit for a future purchase or refund of the purchase price of the merchandise. Returns will not be accepted after the 21-day limit. * Items must be in NEW condition with tags and packaging in place. Used, abused or broken after use items will not be accepted. * Shipping charges will NOT be refunded. * Ace Tack & Outfitters does NOT accept returns for clearance, closeout, customized or special order items. Also, sorry no returns on bits, books, audio or videotapes, feed supplements or wormer. * If a product breaks or becomes damaged during normal use because of a manufacturing defect Ace Tack will replace or refund deeming manufacturers decision. **Please note this may take 20-30 working days because we have to send the item back to the manufacturer for inspection and replacement/credit. * Please note: Horses are large, strong animals; Ace Tack is NOT responsible for damage caused by a horse. Judgment will be left up to the manufacturer if the product was defective. * For your protection, we recommend that you ship our return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily though that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments. * Please call the store or email us to get a return authorization number before returning product. Please include a copy of your sales slip with your return and a brief note as to what you would like to do with your return and send to: Ace Tack & Outfitters Internet Sales 103 S. Main Cambridge, MN 55008 How do I exchange an item? Please call us toll-free at 1-800-ACE-4321 to verify that we have the item you would like to exchange with. Once that has been verified please use the above instructions and return the item. Please include a copy of your receipt, and a brief note as to what you would like to exchange the item for and whom you spoke with on the phone. Once received we will process your exchange promptly. *Please keep in mind that your card will be charged or credited with any difference in price and shipping to return the new item to you. Who do I contact with questions regarding my return/exchange? The quickest way to answer your question is to call our toll-free number and speak with one of our sales representatives at 1-800-ACE-4321. You may also email any questions that you may have to admin@acetack.com. Please keep in mind that we check our email periodically throughout the day until 4 pm, any questions received after 4 pm will be answered the next AM. Any emails received Friday 4pm thru Sunday PM will be answered promptly Monday AM.